integrity-based trust failure
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Contexto: "Supporting this argument, previous research has suggested that denial might be an effective trust-restoration strategy following an integrity-based trust failure."
Fonte: Hettiarachchi, A. H., Cabiddu, F., & Moi, L. (2025). Preparing for the inevitable: Strategically navigating negative publicity in the contemporary business landscape. Business Horizons, 68(2), 139–151.
Fonte: Hettiarachchi, A. H., Cabiddu, F., & Moi, L. (2025). Preparing for the inevitable: Strategically navigating negative publicity in the contemporary business landscape. Business Horizons, 68(2), 139–151.
Termo equivalente: Falha de confiança baseada na integridade.
Definição: "An integrity-based trust violation occurs when an organization is perceived to have acted dishonestly, immorally, or in contradiction to its claimed values, leading to the breakdown of stakeholders trust."
Fonte: Fuoli, M., van de Weijer, J., & Paradis, C. (2017). Denial outperforms apology in repairing organizational trust despite strong evidence of guilt. Public Relations Review, 43(4), 645–658. https://doi.org/10.1016/j.pubrev.2017.07
Fonte: Fuoli, M., van de Weijer, J., & Paradis, C. (2017). Denial outperforms apology in repairing organizational trust despite strong evidence of guilt. Public Relations Review, 43(4), 645–658. https://doi.org/10.1016/j.pubrev.2017.07
Definição em português: "Uma falha de confiança baseada na integridade ocorre quando uma organização é percebida como desonesta, imoral ou em contradição com seus valores declarados, resultando na quebra da confiança dos “stakeholders.”"